WORLDWIDE SHIPPING

Terms of service

USER AGREEMENT

1. BASIC DEFINITION
1.1. Buyer - an individual who intends to order or purchase goods, or ordering, purchasing or using the goods exclusively for personal, family, home and other needs not related to the implementation of business activities, placed an Order on the site https://crystaleyez.ru/ or specified in the Order as the recipient of the goods.
1.2. Registered buyer - a Buyer who has provided the Seller with individual information (Name, Surname, Patronymic, e-mail address (e - mail), phone number), which can be used for ordering multiple times. This information is provided at the time of Ordering.
1.3. Identification documents - a document that the Seller has the right to demand from the Buyer and/or Recipient for the purpose of identification when transferring prepaid goods. Such documents under this agreement include:
• the passport of the citizen of the Russian Federation or passport;
• military ID;
• the temporary identity card of the citizen of the Russian Federation issued for the period of registration of the passport in the order approved by authorized Federal Executive authority;
• the certificate of the established form issued to the citizens of the Russian Federation who are in places of detention of suspects and accused in the order approved by authorized Federal Executive authority.
• for foreign citizens permanently residing in the territory of the relevant municipality - a document certifying the right of a foreign citizen to permanent residence in the Russian Federation in accordance with the Federal law regulating the legal status of foreign citizens in the Russian Federation.
• outside the territory of the Russian Federation - documents proving the identity of a citizen, according to which the citizens of the country have the right to stay in the territory of the state in accordance with an international Treaty and internal regulations of the country.
1.4. Seller - organization regardless of its legal form, as well as an Individual entrepreneur engaged in the sale of goods. Under this agreement, the Seller is: SP Goreva Irina, Address: 195427, St. Petersburg, Svetlanov Avenue, d. 81/21.
1.5. Online store - a Site where any Buyer can get acquainted with the goods presented, their description and prices for the goods, choose a specific product, method of payment and delivery of goods, send an Order by e-mail or using the order form posted on the site, or make an Order by phone.
1.6. Website - a set of information resources posted on the Internet at
https://crystaleyez.ru/. The website is owned SP Goreva.
1.7. Product - clothes, underwear, dresses, hosiery, not seized and not limited in civil circulation and presented for sale in the online store, by placing in the appropriate section of the online store.
1.8. Order -issued in the form posted on the website for the purchase and delivery to the address specified in the request of the goods selected in the online store, sent via the Internet and/or communicated by the Buyer to the Seller by mail info@crystaleyez.ru
1.9. Delivery service (transport company) - a legal entity and/or individual entrepreneur, providing services under the contract with the Seller for the delivery of Orders to Buyers. The delivery service under this Agreement also includes Russian post, providing services for the shipment of mail.

2. GENERALITIES
2.1. This agreement defines the procedure for retail purchase and sale of goods through the online store, and in accordance with Art. 437 of the Civil Code of the Russian Federation are the official public offer of SP Gorev, hereinafter referred to as the "Seller", addressed to individuals, hereinafter referred to as the "Buyer", at the joint mention of the Seller and the Buyer are also referred to as the "Parties", and each individually "Party".
2.2. Each Party guarantees to the other Party that it has the necessary legal capacity, as well as all the rights and powers necessary and sufficient for the conclusion and execution of the contract of retail sale.
2.3. Ordering goods through the online store, the Buyer agrees to the terms and conditions specified in this agreement.
2.4. The relations between the Buyer and the Seller are subject to the provisions of the Civil code of The Russian Federation (including the provision on retail sale (§ 2, Chapter 30)), the Law of the Russian Federation "On protection of consumer rights" of 07.02.1992 № 2300-1, rules for The sale of goods remotely, approved by the Government of the Russian Federation № 612 of 27.09.2007 and other legal acts adopted in accordance with them.
2.5. The seller reserves the right to make changes to this agreement, in this connection, the Buyer agrees to regularly monitor changes in the agreement posted on the website: https://crystaleyez.ru/. The seller has the right to place on the site a notice of change of this agreement and specify the date of their entry into force.
2.6. The seller shall familiarize the Buyer with this agreement by placing it on the main page of the website of the online store in the section
«User agreement.»
2.7. The buyer undertakes to get acquainted with the content and conditions set forth in this Agreement, as well as with other conditions specified on the website of the online store, including the prices of goods set in the online store, before placing an Order in the online store.
2.8. The seller has the right to request the Buyer to confirm familiarization with this Agreement by putting a mark in the box "with the User Agreement, read and agree" when placing an Order by filling out an electronic order form posted on the website, or in other ways that do not contradict the current legislation of the Russian Federation.

3. REGISTRATION IN ONLINE STORE
3.1. Both registered and unregistered Customers can place an Order in the online store.
3.2. The seller is not responsible for the accuracy and correctness of the information provided by the Buyer during registration.
3.3. The buyer who registered in the online store receives an individual identification by providing a login and password. Individual identification of the Buyer avoids unauthorized actions of third parties on behalf of the Buyer. The transfer Of the buyer's login and password to third parties is prohibited, the Buyer is solely responsible for all possible negative consequences, in the case of transfer of the login and password to third parties.
3.4. The seller confirms that all personal data received from registered Customers will be processed in accordance with the Federal law of 27.07.2006 N 152-FZ "On personal data".

4. THE DESIGN AND TIMING OF THE ORDER
4.1. Buyer's order can be made by phone and/or via the Internet via the website.
4.2. When ordering by phone, the Buyer confirms that he is familiar with the terms and conditions of sale of goods through the online store and provides the seller with the information necessary for ordering.
4.3. When ordering via the Internet, the Buyer fills in an electronic order form for the goods, which is posted on the website, and sends the order to the Seller via the Internet.
4.4. After receiving the Order, the Seller agrees the order data with the Buyer by phone or e-mail. mail), including the planned date and time of delivery. These dates depend on the region of delivery, the time required to process the Order, as well as the method of delivery. Please note: at the time of order confirmation, the Buyer receives information about the planned delivery date, the exact date of delivery depends on the method of delivery chosen by the Buyer. More detailed information about the date and time of delivery the Buyer can get from the chosen delivery service or transport company, as well as on the official website of the Russian post.
4.5. If after receiving the Order it is found that the Seller does not have the necessary quantity of the ordered goods in stock, the Seller shall inform the Buyer by phone or mail within 1 (one) working day. The buyer has the right to agree to accept the goods in the amount available to the Seller, or cancel your order for this item of goods. In case of non-response of the Buyer by phone and/or e-mail within 3 (three) calendar days from the date of ordering, the Seller has the right to cancel the buyer's Order in full.
4.6. The buyer has the right to change the composition of the Order before transferring it to the delivery service by notifying the Seller by phone and/or e-mail.
4.7. If the Buyer has any questions regarding the properties and characteristics of the goods, before ordering, the Buyer should contact the Seller by mail info@crystaleyez.ru
4.8. The seller reserves the right to unilaterally limit the number of items in one order of the Buyer, the amount of one order, as well as the number of orders sent to one address to one Buyer at a time.
4.9. The form of possible payment for the order is determined by agreement between the Seller and the Buyer when placing the order and should not contradict the current legislation of the Russian Federation.

5. DELIVERY
5.1. In the implementation of this Agreement, the Seller will make every effort to comply with the date and time of delivery specified in the relevant Order, however, delays in the delivery of ordered goods are possible due to unforeseen circumstances that occurred through no fault of the Seller.
5.2. The risk of accidental loss of or damage to the goods passes to the Buyer at the time of transfer of the goods to the transport company or delivery service.

6. PAYMENT OF GOODS
6.1. The price of the goods is indicated next to a specific name and image of the goods on the site.
6.2. The price of the goods may be changed unilaterally by the Seller. The price of the goods is valid at the time of confirmation of the order by the Buyer. At the same time, the price of the goods ordered by the Buyer is not subject to change.
6.3. The buyer has the right to order goods that are available at the time of order, as well as make a preliminary order on the terms agreed by the seller.
6.4. Payment for the goods by the Buyer is made in rubles.
6.5. Methods of payment for goods are determined by agreement between the Buyer and the Seller in the process of placing an order, taking into account the cost of the order and the current legislation of the Russian Federation.
6.6. The contract of sale is considered concluded from the time the Buyer pays for the ordered goods.
6.7. In the event that the Buyer purchases goods on a stock basis, the conditions for the purchase of goods determined by the Seller in the shares are the essential conditions for the parties to conclude a purchase and sale agreement (Part 1 of Article 423 of the Civil Code of the Russian Federation).

7. RETURN AND EXCHANGE OF GOODS

7.1. The goods sold by the Seller are included in the List of non-food products of good quality that cannot be returned or exchanged for similar goods of other sizes, shapes, dimensions, styles, colors or configurations (the List was approved by Decree of the Government of the Russian Federation No. 55 of 01/19/1998), in connection with than, the Buyer can not refuse to fulfill the contract of sale without establishing circumstances of inadequate quality of this product, or providing false or incomplete information about it.
7.2. The buyer has the right to refuse the ordered goods at any time prior to its transfer to the transport company or delivery service.
7.3. If the Buyer / Recipient was transferred goods of inadequate quality, and this was not previously agreed by the Seller, the Buyer / Recipient is entitled to use the provisions of Art. 18 of the Consumer Protection Act.
7.4. The Buyer to whom the goods of inadequate quality are sold, if this has not been agreed by the Seller, has the right, at his option, to demand:
a commensurate reduction in the purchase price;
replacements for a product of a similar brand (article) or for the same product of another brand (article) with a corresponding recalculation of the purchase price.
7.5. Goods of inadequate quality are understood to mean goods that do not meet the mandatory requirements stipulated by law or in the manner established by them, or the terms of this agreement, or the purposes for which goods of this kind are usually used (damage to factory packaging, discrepancy in weight and quantity of goods, expired, stale goods). In this case, the product must have an irreparable defect or defect, which cannot be eliminated without disproportionate costs or time, or is detected repeatedly, or appears again after its elimination, or other similar defects.
7.6. The received goods must correspond to the description on the site. The difference between the design or decoration elements from those stated in the description on the site is not a product flaw.
7.7. The appearance and completeness of the goods, as well as the completeness of the entire order must be checked by the Buyer / Recipient at the time of delivery of the goods. Upon delivery of the goods, the Buyer / Recipient puts his signature on the delivery receipt. The signature of the Buyer / Recipient in the delivery receipt confirms that the Buyer / Recipient has accepted the Order, its completeness, delivery services are provided to him, he has no complaints about the quantity and appearance of the goods, he is familiar with the conditions for returning the goods.
7.8. After receiving the order, claims to external defects of the goods, their quantity, completeness and presentation are not accepted.
7.9. Due to the peculiarities of the remote sale method, the replacement of goods can only be done by returning goods of inadequate quality and placing a new order for a similar product.
7.10. The Buyer / Recipient has the right to refuse to fulfill the contract of sale, return the goods of inadequate quality and demand the return of the sum of money paid for the goods.
7.11. Any of the above requirements must be submitted by the Buyer / Recipient in writing by writing a corresponding application to the Seller for exchange or return of goods.
7.12. Claims for the return of the sum of money paid for the goods must be satisfied within 10 (ten) calendar days from the date of the presentation of the corresponding claim (in accordance with Article 22 of the Law of the Russian Federation “On Protection of Consumer Rights”). The amount paid for the goods, with the exception of the expenses of the Seller for the delivery of returned goods from the Buyer, shall be returned to the Buyer.
7.13. Exchange and return of goods is also carried out in the Seller’s retail store, the address of which the Buyer can check with the Seller’s employees by calling: 8-800-333-43-82 (the call in the Russian Federation is free). As a result of the call, the Seller’s employee enters the order information on the return, indicating the address to which the Buyer can contact to return the goods, information on the returned product, the reason for the return, and also the method of returning the goods.
7.16. To make a refund, the Buyer must present the following documents to the Buyer's employee:
any identification document of the Buyer listed in this agreement;
cashier's check / sales receipt / waybill / other document confirming payment for the goods.


8. WARRANTIES AND RESPONSIBILITY
8.1. The seller is not liable for damage caused to the Buyer due to improper use of goods purchased in the online store of the Seller.
8.2. The Seller is not liable for losses of the Buyer, as well as for other consequences arising from the Buyer as a result of:
Incorrect filling of the Order, including incorrect indication of personal data, address, product name, etc.
illegal actions of third parties, including courier and delivery services.
8.3. The buyer agrees not to use the ordered goods for business purposes.

8.4. The buyer bears all responsibility for the accuracy of the information specified by him when registering in the online store.
8.5. The Parties are exempted from liability for full or partial failure to fulfill their obligations if such failure was the result of force majeure circumstances arising after the entry into force of this Agreement as a result of extraordinary events that the Parties could not foresee and prevent by reasonable measures. In other cases not provided for by this paragraph, failure to perform or improper performance of their obligations, the Parties shall be liable in accordance with the current legislation of the Russian Federation.

9. PRIVACY AND PROTECTION OF PERSONAL INFORMATION
9.1. Information provided by the Buyer:
9.1.1. When registering in the online store, the Buyer provides the following information about himself: Surname, Name, email address, contact phone number, address for delivery of Orders.
9.2. Use of information provided by the Buyer and received by the Seller:
9.2.1. The seller uses the information received from the Buyer:
To register the Buyer in the online store;
to fulfill its obligations to the Buyer;
to evaluate and analyze the work of the online store;
to determine the winner in the shares held by the Seller;
to recover the Buyer's password;
for sending advertising and informational messages;
to make outgoing calls to the Buyer, including using the services of call centers.
9.2.2. The Seller has the right to send the Buyer messages of an advertising and informational nature with the consent of the Buyer, which he informs about when subscribing to receive such messages. If the Buyer does not want to receive newsletters from the Seller, he can refuse to receive such newsletters in the online store by notifying the Seller by e-mail.
9.3. Disclosure of information received by the Seller:
9.3.1. Seller agrees not to disclose information received from the Buyer. It is not considered a violation that the Seller provides information to agents and third parties acting on the basis of an agreement with the Seller to fulfill obligations to the Buyer.
9.3.2. Disclosure of information in accordance with reasonable and applicable requirements of the law is not considered a violation of obligations.
9.4. Familiarization of the Buyer with these Rules means his unconditional consent to the processing of personal data provided by the Buyer when registering and / or placing an Order in the online store, as well as consent to the terms of delivery of the goods and methods of payment.

10. OTHER CONDITIONS
10.1. The laws of the Russian Federation apply to relations between the Buyer and the Seller.
10.2. The buyer guarantees that all the conditions of this Agreement are clear to him, and he accepts them unconditionally and in full.
10.3. In the event of positive feedback or complaints from the Buyer, he is entitled to contact the Seller in writing at the following email address: info@crystaleyez.ru. The parties will try to resolve all disputes arising through negotiations, if the agreement is not reached, the dispute will be referred to the court in accordance with the current legislation of the Russian Federation.
10.4. The invalidity of any provision of this agreement does not entail the invalidity of the remaining provisions.